ENGINE ENHANCEMENT SPECIALISTS IN WOODBRIDGE

Our delivery charges are based on the following factors:

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• the total weight of the products in each parcel

• resultant charges levied by the delivery service being used.

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Orders are dispatched Monday to Friday only. Orders placed after 10 AM on a Friday will not be dispatched until Monday (provided this is not a bank holiday).

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If you require delivery to any destination country not offered as a delivery zone option on our website, please contact us to find out whether we can provide shipping to your destination and for a quotation for the delivery cost. We will need your country, town and postcode and details of the items you would like to order and quantities. Any order placed which displays a delivery address not appropriate for the delivery zone chosen may be cancelled and any monies paid refunded, or we may contact you asking for additional payment for the correct delivery zone, depending on whether we can ship to the requested destination.

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We use a variety of reputable couriers for our deliveries. We only use couriers who can provide tracking and/or signature on delivery. We will choose who carries your parcel at our discretion, and this will depend upon the size/weight of the parcel, the delivery method you have selected at the checkout, the timeliness and reliability of the service about your requirements and any prohibitions imposed upon us by the carrier (e.g. by weight or types of goods).

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The two most important features of your delivery address are the house number or name and the correct postcode. All postal delivery companies use the postcode to locate the correct street/road; the number or name of the property is obviously essential to ensure that you, and not someone else, receive your parcel. If you give the incorrect house no. or postcode on your order, however small the mistake, it will have a severe impact on the time of delivery. If your property is difficult to find, please email us instructions to pass to the courier. We cannot be held responsible for any mistakes that buyers make with regard to addresses.

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You will be required to sign for most parcels upon receipt, particularly Express and Next Day delivery methods, so please make sure someone will be around during the day at the address you have given to receive the parcel.

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In the event no one is home to accept a signature required delivery, a card will be left asking you to collect from the courier company's local delivery office or to call the delivery agents to arrange re-delivery; if the item is not picked up or delivery rearranged within 10 days of receipt of this card, the parcel will be returned to us. We have no other option, under these circumstances, but to pass on to you any charges levied by the delivery agents for returning parcels to us and for any subsequent re-delivery to you.

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If you choose a UK delivery method, you can elect to have your parcel left in a 'Safe Place' in the event you are not at the delivery address when the courier calls. In this case, a signature will not be required, but the Safe Place must be somewhere secure and weatherproof on your property or a nominated and specified near neighbour. If you select a Safe Place, this is entirely at your own risk. The courier may decline to leave a consignment if they consider the Safe Place to be insecure, dangerous to access or exposed to bad weather.

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The Safe Place option is only available to addresses in the UK for deliveries that do not require a signature. If the Safe Place specified does not fit these requirements or where the order is of a sufficiently high value, the packet will be delivered by a signature required service.

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We will do our best to comply with your request to leave a package in any safe place you specify, but ultimately, the discretion rests with us whether we should dispatch your item by a signature required service, and it is up to the courier to decide whether to leave the item in a place which he may consider to be insecure or inappropriate. We will not be held responsible for failure to observe your Safe Place request nor for the safety of parcels left in your nominated Safe Place.

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We may, at our discretion, dispatch your order as more than one parcel where it is more economical to do so or to comply with weight restrictions imposed by the carrier.

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We are not registered for VAT. The prices shown in your shopping cart do not include VAT, and VAT is not applicable.

Where we make delivery charges, these cover both postage and packing. We take care to pack our customer's parcels well, using professional packing materials appropriate to the nature of the product being carried & we aim to dispatch orders on a daily basis, Monday to Friday.

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UK Standard Delivery Options

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UK Standard delivery is available to all addresses in the UK except Channel Isles, Isle of Man, Northern Ireland and Scottish postcodes HS and ZE.

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Standard Delivery is also available to Channel Isles, Isle of Man and Scottish postcodes HS and ZE and Northern Ireland, but carries a slightly higher delivery charge (price will be quoted when you enter your postcode in the Shopping Cart) and may take up to 2 days longer to deliver.

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If you choose a 'standard' delivery method, your order will most likely be sent by MyHermes and should arrive within seven working days* although this is not guaranteed. If you haven't received your parcel within five working days of our notice of dispatch, please call us, and we will investigate for you.

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UK Mainland Express Delivery Options

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If you choose and pay for any of the following timed delivery services, your order should reach you within the times specified PROVIDED your order is placed and payment received by 10 AM for same day shipping. If your order is received after 10 AM, it will be dispatched the next working day. If your order is placed and paid for before 10 AM on a Friday and you have chosen Next Day delivery, it will be delivered the following Monday (providing this is not a bank holiday).

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Deliveries will be between 7 AM and 7 pm on working days (Monday to Friday only). We cannot be more specific about delivery times. The carrier will make all efforts necessary to deliver your parcel within the time frame specified. Still, occasionally, ly there will be delays due to unforeseen circumstances which are totally outside our control and for which we will not be held responsible.

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The UK Next Day Delivery is a Next Day* delivery service by UKMail or DHL to most addresses on the UK Mainland (shown as Zones A and B on the map below). It does not deliver to Northern Scotland, the Scottish Highlands or Scottish Islands, Northern Ireland, the Isle of Man, the Isle of Wight, the Scilly Isles, or the Channel Islands (shown as Zones C and D on the map below).

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UK Express Delivery is a 2-3* working day delivery service by UKMail or DHL to UK Mainland addresses (shown as Zones A and B on the map below) and does not provide delivery to Northern Scotland, Scottish Highlands or Scottish Islands, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands (shown as Zones C and D on the map below) and some postcodes in

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Excluded postcodes for UK Next Day and UK Express delivery are: JE, GY, IM, BT, HS, ZE, TR21, TR22, TR23, TR24, TR25, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB40, AB41, AB42, AB43, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50.

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Express Delivery is also available to the Isle of Man, Scilly, Isle of Wight, and Channel Islands. The website will provide a quote for the various services available to those areas when a delivery postcode is entered in the Shopping Cart. The service is a 2-3* working day delivery service provided by UKMail or DHL.

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Northern Scotland, Scottish Highlands Express Delivery is a 2-3* working day delivery service provided by UKMail or DHL to Northern Scotland, the Scottish Highlands and Scottish Islands (shown as Zone C on the map below), excluding postcodes HS, ZE and KW15-KW17 and does not provide delivery to Northern Ireland, Isle of Man or Channel Islands or any other areas shown in Zone D on the map below. Postcodes covered by Zone C are:

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AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB40, AB41, AB42, AB43, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50.

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Scottish Island postcodes HS, ZE and KW15-KW17 Express Delivery 2-3 days is a 2-3* working day delivery service to Scottish Islands postcodes HS, ZE and KW15-KW17 (shown in Zone D on the map below). Some remote postcodes may take a day longer.

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*The carrier will make all efforts necessary to deliver your parcel within the time frame specified. Still, occasionally, there will be delays due to unforeseen circumstances outside our control for which we will not be held responsible.

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Damaged Goods

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All faulty/damaged goods, errors and omissions must be reported to us by phone or email within 48 hours of receipt. If it is evident that the package has been damaged in transit, please keep the packaging, as this may be needed as evidence in a claim against the carrier. If we ask you to return an item that is damaged or faulty, we will refund the return postage costs. Please return goods using a trackable service such as recorded delivery for your protection.

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Returns Policy 

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Refunds will be given on unopened products returned to us within 14 days of receipt in the original packaging and saleable condition. We do not refund return postage and packing charges. For your protection, please use a trackable or signed for service to return the item to us and call us on 01728 726620 or email sales@ametech.co.uk before returning any item for return delivery instructions.